Reviewer: THE BROWN'S from Indiana, Ohio and Pennsylvania
Our family has come to OBX for several years now and have used many differentrental companies. We had rented from Elan in the past and were most satisfiedwith them out of all the other companies that we have used. This past year thehome we rented had some problems (freezer didn't freeze, fridge would staycool,hot tub did not work among a few other problems the home had and we lostseveral hundred dollars worth of food). We contacted Elan on several occassionsand they promptly sent someone out to do what they could to take care of ourrequests. However, unfortunately most of the problems were due to the HomeOwners not keeping their appliances and home in an upkept condition. After 2days of being unhappy and calling Elan, they offered to move us to a differenthome. Which was much nicer than the one we were in. Not only that they extendedour stay 3 extra days to compensate us for the lost food as well as thedisatisfaction that we had in the first home. We were very pleased with the outcome of our vacation and look forward to staying with Elan again next year. 299more days!!!!!
posted by Blog Administrator @ 11:07 AM
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